Right of Withdrawal
Pursuant to Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, the BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the delivery of the product to themselves or a third party at the indicated address, without giving any reason and without paying any penalty.
How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, please contact us within 14 days by emailing info@wrentextile.com or calling +90 545 528 42 62 / +90 532 659 28 88.
Cases Where the Right of Withdrawal Cannot Be Exercised
The right of withdrawal cannot be exercised in the following cases:
- Products made to the BUYER's specifications or personalized (custom-processed, printed with name/logo, etc.)
- Products that are, by their nature, not suitable for return, perishable, or subject to expiry
- Products whose protective elements (packaging, tape, seal, etc.) have been opened after delivery and whose return is not suitable for health/hygiene reasons
Return Process
- The product to be returned must be sent complete and undamaged, together with its invoice, box, packaging, and standard accessories if any.
- The product must be returned to the SELLER within 10 days following the SELLER's receipt of the withdrawal notice.
- The product price will be refunded to the BUYER, using the same payment method, within 14 days at the latest from the SELLER's receipt of the withdrawal notice.
- Please contact us for information about the return shipping process and our contracted courier.
Contact
For all questions regarding the return and withdrawal process:
Email: info@wrentextile.com
Phone: +90 545 528 42 62 / +90 532 659 28 88
Address: Ulubatlı Hasan Mahallesi Başkonak Sokak No:3J Karatay/Konya